APPAMONDO

First, check the status of your parcel using the GLS Parcel Tracking service. To do this, enter the parcel number provided by the sender. If you do not have this number, please contact the sender t...

If your parcel is visibly damaged on delivery, you may refuse to accept it. GLS will then return the parcel to the depot and notify the sender.If the contents are damaged, please contact the sender...

You can return parcels easily via a GLS ParcelShop, but will have to pay the standard ParcelShop charges.ParcelShop price list

Yes, you can authorise GLS to leave a parcel at an agreed place, for example, in your garage. To do this, simply download the signature release authorisation as a PDF, print it out, fill it in and ...

Yes. Just hand the person an informal written authorisation. It should include your name and address, as well as the name and address of the collector. You can also fill out the form on the notific...

Simply use the GLS ParcelShop finder to search for a shop and directionsParcel Shop finder

Yes. If your parcel cannot be delivered to you or a neighbour, the delivery driver will automatically take it to the nearest ParcelShop and leave a notification card for you. You then have nine wor...

Yes. If you are not at home, the driver may leave your parcel with a neighbour, who will be required to sign for the delivery.The driver will also leave a notification card with the relevant details.

When ordering online you can often enter an alternative delivery address. This, for example, can be your place of work if your employer agrees to this. You can issue GLS with a signature release au...

If you are not available at the time of delivery, GLS will first attempt to deliver your parcel to a neighbour who is willing to accept and sign for it.If no neighbour is available, a notification ...